By enabling better collaboration, providing access to real-time information and predicting and preventing issues, AI is helping your business and employees shape the workplace of the future – a place where people can grow and collaborate better – and provide your customers with the best possible service.
- Simplify the information-finding process using natural language processing (NLP), streamlining employees’ daily tasks and ensuring consistency.
- Automate standard responses to HR questions and even simple HR processes such as leave requests using chatbots.
- Intelligently identify and connect with the best talent to find the profiles that match best with your business needs and workplace culture.
- Predict employee retention rates with high accuracy.
AI at your desk: smarter, stronger and more secure
With technology like smart enterprise information management and NLP, AI makes it easier than ever to gain access to the right information at the right time. This helps your employees make better decisions, streamline their daily tasks, ensure consistency and save time – which can then be used to engage in more value-added activities.
Collaboration between employees will also benefit from AI, for example, through real-time translation and sentiment analysis. These tools make emotional and language barriers obsolete, for more empathic and efficient conversations. In the very near future, AI will fundamentally change the way we work – it’s already doing so today.
AI in the HR department: new ways of finding, attracting and retaining talent
Is AI capable of taking on key HR responsibilities like recruiting, HR administration and employee engagement? The computing power, tools and algorithms are already in place.
Recruiting and retaining talent
One of the most successful applications of AI in HR is the recruitment process. There are numerous examples of recruiters gaining more time to focus on human connection by letting an AI tool sift through terabytes of resumes, social media accounts, reference letters and other resources. This allows them to quickly filter out the best candidates and even determine how well they match the open position.
Intelligent chatbots as HR assistants
From rules about sick leave to holidays and payments: HR departments deal with a lot of routine questions in the course of their workday. Not only can intelligent chatbots answer these questions, they are also capable of completing routine tasks. For example, when an employee is ill, the bot can inform the manager, activate the ‘out-of-office’ message and upload the sick note.
Strengthening company culture and values
After a new hire, RPA technology can be used to automatically update the workforce database and generate all the necessary documentation. This can shorten the onboarding process to just a few days, allowing employees to start their ‘real jobs’ much quicker. RPA can also help HR departments comply in a rapidly changing legal environment, saving them precious time that can be used to foster valuable relationships between employees and strengthen the culture and values of the organization.