The intelligent workplace: empowering your workforce with AI

From the facial recognition software on our smartphones to the recommendation engine of Netflix: AI already plays a big part in our personal lives. But in the workplace new AI technologies are also impacting every chapter of the employee life cycle, from changing how you apply for a job to optimizing digital tasks and predicting who is likely to move on to new horizons. Here are 4 ways to leverage AI in the workplace.

1. Create a frictionless application process

Nearly two decades on, the ‘war for talent’ has made a lasting impact on how companies pursue suitable applications through employer branding. The application process itself plays a crucial part in how a company is perceived.

Today, many organizations are experimenting with voice-powered recruiting and virtual assistants to find ideal matches. Based on natural language processing (NLP) and historical data, they help candidates identify suitable job openings and enable HR to efficiently ‘find the right talent at the right time’.

2. Improve the onboarding process

Getting hired employees up and running isn’t an easy task. Driven by the increased focus on employee experience, HR professionals are continuously trying out new ways to improve their onboarding programs – from organizing a warm welcome to providing the right training and information at exactly the right moment.

Technology can help in several ways. For example, AI can alleviate the administrative burden for both the HR professional and the new employee by handling document exchange and capturing electronic signatures. In addition, tools like Qualtrics allow businesses to conduct systematic and continuous reviews during the onboarding process, identifying pain points and revealing opportunities for future improvements.

3. Helping employees reach their full potential

Thanks to AI, employees can receive intelligent training and/or content suggestions based on their goals, preferences and behavior. Together, these can form the foundation of a personalized development plan that helps individual employees thrive while also offering important competitive advantages to the business.

AI can also provide insights into why employees are (not) meeting certain objectives based on analysis of performance-related data. These insights can help HR professionals conduct better performance reviews and give targeted advice to get employees back on track.

4. Using content curation to keep employees informed

Let’s be honest: much of the information employees receive on any given day is not relevant to their jobs. Luckily, many modern workplace and collaboration tools – like Microsoft Teams – already filter out bits of information based on the individual user’s profile, historical data and context.

Furthermore, AI can detect and label content across different sources and channels, making it automatically available to anyone with the right credentials. Or, to go one step further, the application could recommend certain pieces of information it has captured based on someone’s function or the task they are currently working on.

How does your company benefit from AI today, and what would you like to see in the near future? Discover more inspiring examples in our e-book on the intelligent workplace.

Need some help identifying the best applications of Industry 4.0 technologies in your company? Get in touch with one of our experts.

Our expert

Juan Staes

Juan Staes

Juan Staes started working for Delaware Consulting in 1997 following his academic career. Since 2015 he has been in charge of Delaware’s business unit responsible for the digitalization of client HR processes. Juan Staes is impassioned by ‘intrapreneurship’, innovating business models and technological innovation. Besides that, he advises strategic customers on the introduction of new technologies and concepts within their organizations.

Contact us